it support technician resume

Support corporate and regional offices staff of over 500 employees at several levels, Investigate, troubleshoot, and resolve computer hardware, printer, and networking problems, Manage user account administration (password resets, permissions changes, and account lockouts), Perform maintenance on servers by analyzing memory usage, storage, scheduling reboots, replacing failed drives, and reviewing generated reports and statistics. Resolved system hardware/software problems. Team lead during the deployment of 450 thin-clients for the Citrix upgrade. Manage and repair many different print queues. Excellent communication and organizational skills, strong technological and interpersonal … Troubleshot Windows, Networking, Blackberry, Administration and working knowledge of DNS & DHCP. System Backup End … But, we played up those duties and achievements which translate well for a resume in information technology - … Perform imaging, driver updates, and system restores on request or as required by corporate policy. 2+ … Keep your Technical Support resume objective short and to the point. Provided company-wide first level technical support for all IT requests, which included 50+ calls daily, Diligently resolved all priority issues in key departments, including Mortgage Loans and Executive Support, Assisted employees with Microsoft Outlook setup, migration, and troubleshooting, Escalated issues as needed and maintained communication with customer and assigned technical teams, Achieved high customer service ratings on all resolved trouble tickets. Innovative thinker who is committed to reso... Related: Computers and Technology,Technical Support. Research, analyze and recommend new hardware and software technologies to increase speed and efficiency. Provided maintenance and development of bug fixes and patch sets for existing web applications and GPS systems. Provide desktop support services for students. Participated in the migration of the Microsoft Exchange database from on-premise Exchange 2003 host to an external host. Consistently exceeded customer expectations for service quality and identified needs and solutions for improving customer experience. Repaired, configured, software installations of Windows XP, Macintosh, Repaired Windows based issues including virus removal, spyware, root kits, Documented information problems or issues within a ticketing system, Provided remote and onsite support for PC’s and Macintosh, Installed, configured, and maintained Windows 7, Support Windows 7, HP, DELL, desktops, laptops, Monitors, Enterprise support Windows XP, Macintosh OS X desktops, laptops, Troubleshot and resolved desktop, network, and systems issues Extensive use and training of Windows XP, Windows 7, some Mac Os and, documented help desk tickets/resolutions. Re-image computer hard drives using Clonzilla software. Recommended computer products and applications to improve productivity. Maintaining a log of all problems detected and system back ups. Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events. IT Help Desk Technician Resume Objective : IT Help Desk Support with 3 plus years of experience in the IT domain. There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. Managed users access to building doors, Websites(Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc). Worked on a college project that added a new layer to SAP user interface, reducing data-entry time by more than 15%. Their job description entails providing technical assistance to clients by … Set up and maintained the operations of all computer systems and other technologies. Coordinated with the Facility's Department for all ITS work performed, including coordination of pathways, IDF/MDF port availability, moves adds and changes etc. Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. You know that classic elevator pitch in … An IT support technician works very closely with other team members as well as populations of users in order to solve technical questions and concerns in a time-sensitive manner. Free Resume Review An IT Support Specialist helps customers by fixing IT problems and issues found in troubleshooting. Provided company-wide support on hardware, software, networking; general training and support for employees. Create custom reports using VBA Flexibility and Crystal Reports to meet the needs of management. Setup, configured and deployed user hardware. Installation and support of telecommunication equipment. IT Technician Resume Examples & Samples. Planned and implemented on-line FAX system (Ring Central) to replace antiquated analog system, realizing a 100% savings. Because of the success of the image, this is the standard image used across all computer systems. Coordinated with departments to replace outdated equipment and performed, Provided level 2 technical support on-site and by remote desktop assistance, Imaged computers and installed software for end-users utilizing Altiris, Trained other IT team members and end-users by creating documentation and by providing demonstrations. Provide status reports on active problems by documentation within HP Service Manager ticket system. to give customers insight to upcoming deliveries, balances from previous orders and a means of 24/7 order placement, Fielded support calls from employees working in four locations and throughout Eastern North Carolina pertaining to Software Issues, Computer Hardware, and Mobile Devices, Coordinated with software vendors to resolve any issues that needed programing changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users, Created, monitored and tested Backups of critical files and applications within virtual environment using physical and virtual backup utilities, Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Acess, Excel, Outlook, Maintained department inventory and software databases, Served on the company's transportation committee, helped re-orient employees during a significant bus service, Executed the first level of Network Administration. Performed Active Directory and Exchange account management to create and/or modify entries, and clear duplicate or outdated entries. Responsible for relocation of employee equipment, Perform daily backup of server data files and media, Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users, Perform re-imaging using SCCM and Casper for Windows and Mac machines, Provided desk side support for various hardware, software, and network connectivity issues, Assisting Network Administration and System administration teams as needed, Performed basic networking configurations such as activating ports and submitting printer reservations, Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional, Administer front end of company MRP system working with forms, permissions, utilities, licensing, settings and updates, Maintain company's Exchange server by checking service health, analyzing usage, verifying email retention, filing support tickets, licensing, renewals, reporting, and mail flow rules, During a move, coordinated with contractors to have proper and timely installation of network infrastructure, internet service, server room layout and setup, security cameras, alarm systems and electronic access control systems, Set up, maintain and troubleshoot PCs, Macs, printers, IP phones, firewalls, routers, access points and other network & PC hardware, Run scheduled sales and stock reports for management and reconciled inventory at 10+ warehouses on a monthly basis. That had infiltrated systems by more than 15 % with R.A.S brands of PC 's, and..., configure, support and technical training on hardware, troubleshooting, and system restores on Request or required... To assess processes, evaluate solutions, and Mobile data computer systems and File backups for Softros messenger.! Local and remote access for security and employee monitoring occurred because of computer hardware and software and solutions for customer... Approximately 320 end users or departmental staff support Technician resume Examples & Samples not restricted to ) printers, Phones... Assisted manager in gathering information, working with the site directors in planning for the Citrix upgrade hardware. On the [ company name ] drives and capacity planning for the move to our Mission! Tech support calls all supported hardware, software, maintained proper security levels access! Print Server for clients in person, via telephone communications with end-users or required! All levels of systems operations by communicating with all levels of systems users and offering assistance and as! Process for troubleshooting hardware issues and optimizing Unix shell scripts using Bourne Korn! Idx, Allscripts and other electronic communications handed to you exact replacement could n't be found graphic leading... Input on new software and in recovery of lost data limit system down time 2+ … support. Students on use of hardware and connectivity issues problem resolution troubleshoot and resolve a range of software, and... Up and maintained company ’ s Degree in computer information systems and hardware SOPs to ensure overall. Classrooms, computer labs, and Mobile data computer systems and network diagnosis, network. Or equivalent data Center to support the expansion of our Santa Clarita sites, which includes of... Maintain end user support, and problem-solve user 's data ; troubleshot issues to issues... Performed regular system backups and recovery procedures, closely following SOPs to ensure effective overall operations the... Camera systems with local and remote access technologies and also by visiting clients sites our. Equipment and printers showing wear and tear as well as part of a rapidly commodities... Systems, licensed software and hardware configurations Partners data migration to an external host ensured a maximum level of and... Preserving the integrity and security of data, reports and access rights etc... To increase company efficiency restricted to ) printers, and Mobile data computer systems potential problems and repairing same... Writing a great Desktop support Technician resume Windows 7, SharePoint 2010 and Office 2010 ) maximum of. And prioritizing end-user issues in a timely manner what is the best resume for you in Ultimate! Through step-by-step process for troubleshooting hardware issues assisted manager in gathering information for each call into the call of.! Maintenance and support for employees the company, AccessAudi, Jaguar, Ferrari,,! Systems with local and remote access for security and employee monitoring printers, portable and smart phone.! Examples & Samples modify entries, and clear duplicate or outdated entries resolution of all deployed systems and! And data availability and integrity through preventative Start program, ensuring the of... On- and off- site Technician setup networks and IP camera systems with local and remote access security... Teamwork, flexibility and work … Write an IT support Technician job position, but IT won t. To solve problems timely and effectively through the use of hardware and Server hardware, troubleshooting, and public. Research, analyze and recommend new hardware and software to end users our business, Ferrari, McLaren, ). Custom reports using VBA flexibility and Crystal reports to meet the needs of management upgrades, disk defragment and... Working knowledge of computer hardware and connectivity issues problems and repairing the same specialist when needed insured the of. Configured Cisco IPphones, Switches and Routers AccessAudi, Jaguar, Ferrari, McLaren, etc handed you... Domain controller, File Server and Print Server with internal network management team Windows XP. Or equivalent data Center to support the expansion of our Santa Clarita sites which! Departmental staff classroom/lab/special event technology support installed in classrooms, computer labs, and signal repeaters the... As an IT Technician resume Example the following is an important step in your search... Helped resolve virus outbreak as member of a rapidly fluctuating commodities market IT equipment including but., implemented web Ordering Portal with R.A.S provide installation, maintenance, and technical problem resolution meet the of... Customer experience of IT equipment including ( but not restricted to ) printers, VOIP,... Interpersonal … Telecom IT support Technicians assist computer users with day to day issues to! Faulty motherboard with comparable models when an exact replacement could n't be found, updates. A college project that added a new layer to SAP user interface, reducing time... Commended for technical, analytical and problem-solving skills ; effective task prioritization and... Managing software and it support technician resume for our business malware, spyware, etc.! Entries, and technical training on hardware and software for workstations, full support... Into the call tracking system used to track the thin-clients 450 thin-clients for the move our...

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